JustAnswer – Signup, Membership Fee, Customer Care, and Scam Reviews
JustAnswer is a San Francisco, CA-based answering questions website. Here, verified expert answers your questions to a doctor lawyer or legal question within 24-hours. In this way, they serve consumer inquires. You can try their day trial to check how they answer. Yet, trial membership and trial period to the answer the questions carry a fee. It is advisable to read JustAnswer reviews before signing up.
JustAnswer provides answers for questions related to more than 150 categories. You receive a response on your dashboard and by phone call too. You can post your first question and see that they will answer within 10-minutes. Your posted your question may take time if it needs more research by their question and answer experts. They earn a fulltime income by answering your questions. It is not that easy to become a JustAnswer expert. JustAnswer cost for various membership programs. You can pay membership payment for a year and cancel them too. They started this service as people inquire about things before they avail them.
Therefore, this is like an expert consultation online. They give answers in text form and do provide a call if you are not satisfied with their answer. In this way, they try to satisfy you until you are satisfied with their answer. They do not charge any fee if you are not satisfied with their answer. In your dashboard, you can find answers. You can access them at any time. Moreover, you can also access other questions and answers.
JustAnswer gives a 7-day trial for any new users. You can sign up with membership charges. Their membership fees vary too. You can post a question before signing also. Yet, they may charge $ 5 to do in this way, if you signup and post a question, it will cost you $ 1 only. You need to sign up to access their question and answer services online. It will be better to read JustAnswer terms and conditions thoroughly before you agree to sign up at www.JustAnswer.com. You can cancel your membership at any time.
JustAnswer.com is chargeable. You need to pay for any questions you ask. You may have to spend $ 1 to $100 for your questions to be answered. They do refund if you are not satisfied with their answers. Once you become a registered member, you come under their monthly billing cycle. This does depend on the type of membership you avail. You must look at your account for a monthly membership fee that is billed or not. This is because there are many users who said they charge my credit card and debit card for a monthly fee. A monthly membership will send a payment reminder, even if you do not ask any questions too.
You need to pay experts when you need an elaborate researched answer. Your canceled your membership before the month will not generate a bill anymore. If you do so after a month, you will be billed.
Customer Care Services
JustAnswer customer care team answers any questions when you call 1 (888) 862-9212. The customer care team looks forward to hearing from the users and getting in touch until they are satisfied with the answer. They do say sorry for any confusion or sorry to hear if they are unable to answer your question. In this way, they serve more than 190 countries. However, you have to speak in English with the JustAnswer customer contact team. They do follow up and solve all user inquires.
JustAnswer does help you to resolve any technical or non-technical quarries. They are helpful in membership cancelation. You can get a refund due to wrong billing. However, a user must call them when there is no replay to your question within 24-hours. They are glad to help you with export answers. They do arrange a call from their end to you to seek expert advice.
They are a total scam when it comes to billing issues. Many users are getting a bill, even after membership or account cancellation. They do never get their refund yet. They do receive an answer from the customer care team that you are billed under recurring billing. This means a bill is generated before I canceled my membership. You must look at your account and membership billing every month. Otherwise, they charged my credit would be one of the cons of JustAnswer. This is irrespective of answered my question or not. They usually refused to refund or say sorry for any confusion, if any, as you have not read the billing policy thoroughly.
You can find many good and bad reviews on the memberships program of JustAnswer.com. You can find this on the Better Business Bureau too. All reviews on trusted online consumer forums are from real-time users. You can trust those reviews. A competitor in this field is very less. Therefore, fake reviews are not there with JustAnswer. All bad reviews are related to their billing issues. It is advisable to read such reviews before using JustAnswer.com.
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